Recently we were called to a jobsite we had previously quoted on for replacing windows and sliding glass doors with Impact Resistant (IR) product.
The couple was distraught, and rightly so.
We had forewarned them in our original pricing presentation that if they were going to get pricing from other providers, that unless they obtained “apples for apples” bids on the same Scope of Work, that our price would be considerably higher because our pricing was all-inclusive (no other work at added costs), and our pricing was not for the “cut and paste” method.
Well, they did not get cut and paste, thankfully. But, they did not get complete pricing either. Remaining for them to find their own contractors (yes, plural!) was:
- The drywall repair inside as the proper installation protocol for IR product that we follow causes disruption to the drywall surrounding all windows and doors.
- The painting of the drywall and removal and replacement of existing wallpaper.
- Re-installation of the window treatments that were removed to accommodate the new installation.
- The stucco to repair the disruption to the exterior surfaces surrounding all openings replaced.
- And, painting the exterior stucco repairs.
While we felt badly for this family, we declined to assist, mainly due to the liability of the installation. We are not evaluating the installation, only that if the contractor did not demonstrate the integrity to advise the Owners what was not included, or that other work needed to be performed, we could not be sure of the quality of the installation–were the correct sealants used and were they properly applied; were the windows seated and secured properly; was there mold existing inside the walls of openings that had presented as leaking. Any further problems with the window installation could have included our Company in the dispute, and it’s just not worth the liability risk and potential assault on our reputation.